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Milwaukee Symphony Orchestra Seeks Patron Services Assistant

Milwaukee Symphony Orchestra Seeks Patron Services Assistant

JOB PURPOSE AND REPORTING STRUCTURE

Under the direction of the Patron Services Manager, the Patron Services Assistant provides the best possible support to the organization’s Classics, Pops, small series, special presentations and other ticket sales goals through implementation of customer service and ticketing functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Other duties may be assigned.

  • Answer incoming phone calls (patrons buying & exchanging tickets)
  • Attend to patrons in-person ticket transactions
  • Respond to ticket inquiries via email and voicemail
  • Printing, packaging & mailing out tickets
  • Reconciling ticket sales and payment methods within daily batches
  • Stay up to date on any and all MSO performances at all venues
  • Assist other box office staff as needed with other daily duties

NON-ESSENTIAL DUTIES

Which would enhance the position but would not require for success in the position.

  • Understanding of and interest in classical music

SUPERVISORY RESPONSIBILITIES

None 

EDUCATION AND/OR EXPERIENCE

This position requires a High School diploma or equivalent along with good customer service skills and computer literacy (Microsoft Office, Word and Excel).  Excellent verbal communication skills using appropriate grammar, good phone etiquette and a neat appearance are required.  Prior work in an office environment is desired.  Tessitura experienced is desired.

The above is representative of the position; there may be other activities or responsibilities required which are not listed.  This does not constitute a contract with any person in any position.

COMPENSATION & BENEFITS

Salary will be commensurate with experience as appropriate. The Patron Services Assistant is entitled to all benefits available to full-time employees including health, dental, life and long-term disability insurances and eligible to participate in vision insurance, flexible spending account plans, and staff retirement savings plans.

APPLICATION PROCESS

Please submit your resume, addressed to Luther Gray, Patron Services Manager, by email in PDF or Word formats to grayl@mso.org. Please, no phone calls or hard copy/physical mail submissions.

The MSO is an Equal Opportunity Employer.

Capri
Drumlin Ridge
Pier 106
Potowatomi